Why Wont The Messenger App Work On My Mac

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Fix the Facebook Messenger Not Working on Apple Watch Bug: Method 1. This quick method will allow you to resolve the issue, without factory resetting your either your iPhone or the Apple Watch. Please follow the below steps. First you need to go the messenger app from your iPhone. Then you have to navigate to the Settings page and then go to.

On Facebook Messenger, users are not only able to send/receive text messages but also can send/receive voice messages or videos. Doubtlessly, this is a helpful feature for users - they can send the messages more quickly and share some interesting or useful videos on iPhone or Android devices with others.

Nonetheless, it is not a perfect feature at present cause many users have met the same problem that Facebook Messenger video/voice fails to play while using the feature. Then in order to get rid of this trouble, users start to find some ways to fix Facebook Messenger video or voice fails to play issue. If you are one of these users, you can stop your searching now cause this article can give you a full guide and offer you all the possible methods.

Now you can see a list of applications are displayed on the screen. Here you can scroll down the page to find out and click the App 'Facebook Messenger'. Then you will enter the App Info page of Facebook Messenger. On this page, you can simply tap on 'Clear Data' and 'Clear Cache' to clean the application and make it work normally. After I hit “Get” for the apps that I had deleted, I was able to log back into the original user account and “Get” the apps from the app store on that user as well, for the first one it asked me to type in the Apple ID and I entered the one she did have access to and it worked from then on for the rest of the apps.

Adjust the Volume on Your Device

Everyone knows that we can hear the sounds from mobile phone only when we have turned on the volume. Thus, when you are encountering such a situation, the first thing you can do is to check and adjust the volume settings on your iPhone/Android phone. And if you find that you mute your phone accidentally, you need to unmute it then you can hear the sound.

1. For iPhone users, they can go to check whether the Ring/Silent switch is turned on. If the switch shows orange, that means your phone is in the silent mode so you need to toggle the button to turn on the Ring mode. And here, if you don't want to use the Ring/Silent button, you can adjust it with the AssistiveTouch:

- Tap on 'Settings' on your iPhone and then select 'General' in this section.

- After that, you need to click the option 'Accessibility' and then scroll down to find out 'AssistiveTouch' and enable it.

- Now you can see that a little button is displayed on the Home screen. You can click on it and then choose 'Device' option. After that, you can tap on 'Unmute' on the screen to unmute your iPhone.

2. For Android users, they can adjust the volume by pressing the volume button or sliding the volume slide bar directly.

Restart the Mobile Phone

As we all know, restarting the mobile phone can solve some small phone problems so here you can also attempt to restart your Android/iPhone to fix the Facebook Messenger video/voice fails to play issue as well. This common and simple operation can help to turn off the incompatible background programs as well as refresh your device. And normally, the means to restart a mobile phone is similar- you just need to hold down the Power button till the slider shows up and then slide to power off. After that, you should long press the Power button once again to turn on your phone again. After the restart, you can play a video on your Facebook Messenger to check whether it works now.

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Clear Caches & Data of Facebook Messenger (For Android Phone Only)

When one application has not been cleared regularly, it won't be able to run smoothly- the caches and useless data in it will prevent the application from working. That is to say, deleting caches and data on Facebook Messenger is also a good way to solve the video or voice not playing issue. And to remove the caches and data on Facebook Messenger, you can:

- Tap on the icon of 'Settings' on your Home screen and then choose 'Apps' or 'Application Management' in this section.

- Now you can see a list of applications are displayed on the screen. Here you can scroll down the page to find out and click the App 'Facebook Messenger'.

- Then you will enter the App Info page of Facebook Messenger. On this page, you can simply tap on 'Clear Data' and 'Clear Cache' to clean the application and make it work normally.

Notice: This method is only appropriate for Android phone so you need to try and use other means in this tutorial if you are an iPhone user.

Reinstall/Update Facebook Messenger

You should also pay attention to the Facebook Messenger update as well cause an outdate application version would have some bugs and a new version can fix these bugs normally. So here, to solve the problem, you can try to upgrade the Facebook Messenger in Google Play Store or App Store directly or attempt to reinstall the App.

1. If you are using an Android phone, you can:

- First of all, you need to uninstall the Facebook Messenger by tapping the options 'Settings'> 'Apps/Application Management'> 'Facebook Messenger'> 'Uninstall'.

- After removing the application from your device, you can go to Google Play Store to download and install the latest Facebook Messenger on your phone.

- Once you complete the installation, you can launch the application and then go to check the videos or voice on it.

2. If you are using an iPhone, you should:

- Find out the Facebook Messenger on the screen and then long press the icon until a 'X' appears.

- Then you can tap on the 'X' icon to delete the application from your iPhone.

- After that, you can go to App Store to download the most recent Facebook Messenger and install it properly on your iPhone.

Check If There is A Hardware Issue

Messenger

Maybe the problem that Facebook Messenger video or voice fails to play is not caused by the software error but the hardware issues. For example, the loudspeaker on your phone might be broken or the microphone may be faulty. This would be hard to solve cause you cannot fix it by yourself. On the contrary, you must send it to a reliable maintenance center to ask some experts for help.

Here, in order to ensure whether the problem is caused by the hardware errors or not, you can go to play music or videos on other applications to see if they work normally. If they also fail to play, there must be some hardware issues on your phone and you need to send the device to a repair store to get it fixed.

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When it comes to online instant messaging, Facebook Messenger emerges among the most popular platforms to-date. But unfortunately, the Messenger app is also not totally free from troubles. Like other sturdy apps, Messenger also gives in to various types of issues. In fact, there were already many instances when the app went down or malfunctioning. Nonetheless, what transpired were just among the many random issues attributed to software glitches, hence fixable by end-users.

For more inputs on how to deal with an errant Messenger app on a Samsung Galaxy A6 2018 smartphone, I’ve listed a few simple solutions below. Read on to determine the basic solutions to try on, should you get to encounter an issue with the Messenger app that won’t load properly or keeps crashing on the same Galaxy device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force close app then restart.

Random errors and glitches are irrefutable among mobile applications and even the sturdiest apps have no exemption. Often times the occurring symptoms are just minor and usually resolved by clearing the errant application. This means forcing the app to close and then open it again. Here’s how to force close the Messenger app on your Galaxy A6 2018 smartphone:

Why wont the messenger app work on my mac osThe
  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Tap on the Messenger app to force close.
  6. Then tap the Force Stop button.

Restart your phone to refresh the phone system and internal memory. Then try launching the Messenger app again and see if it is already loading properly and stops crashing. This won’t affect any data stored on the app and internal memory of the phone, so you won’t lose any information in the process.

Second solution: Clear app cache and data on your Galaxy A6 2018 smartphone.

Applications store files as you use them. These files are stored as cache on the app’s memory and will be used for reference later. So the next time you’ll need to use the same file like image or other data on that app, they don’t have to be downloaded again. However, cached files can also become ruined or corrupted at some point and when this happens, adverse symptoms are likely to emerge. This is when clearing cache is necessary. Clearing an app’s cached files not only clears application errors but also frees up space of the phone’s internal memory. Here’s how to do so:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Application Manager.
  4. Tap the All tab.
  5. Select Messenger app.
  6. Then, tap the Clear Cache button.

If clearing an app’s cache doesn’t help, then this is when you’d consider clearing an app’s data or resetting the app. This wipes not only cached files but also the settings and any information that go along with that application. So it’s like resetting the app to its default settings or original state. Should you wish to continue, follow these steps to clear data on your Messenger app:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Application Manager.
  4. Tap the All tab.
  5. Select the Messenger app.
  6. Then tap the Clear Data button.

Temporary data stored in the app’s storage including your login details will then be erased. This means the need for you to sign back into your Facebook-Messenger account to use the app again.

Third solution: Install pending app updates.

If you haven’t configured your device to install updates automatically, then it’s possible that some of your apps aren’t up-to-date. Updates are necessary to keep apps free from bugs and at their best possible performance. To check for pending updates particularly for Messenger, simply follow these steps:

  1. If necessary, connect your phone to the Internet via Wi-Fi or cellular data.
  2. Open the Play Store app.
  3. Then tap the Menu icon or (three horizontal lines) on the upper-left corner.
  4. Tap on My Apps & Games.
  5. Tap to select Messenger app.
  6. Tap on the Update button to install any pending update for the Messenger application.

Also consider installing all pending updates for other apps to ensure all your apps are at their optimum performance.

Once all updates are completely installed, reboot your phone (soft reset) to ensure all new software changes are properly implemented and likewise to prevent apps from going rogue.

Why Wont The Messenger App Work On My Macbook Air

Fourth solution: Delete then reinstall Messenger app.

Why Wont The Messenger App Work On My Mac Os

If the app is still crashing or not loading properly after performing all prior procedures, it’s possible that the app has been totally corrupted and no longer functional. Should this be the case with your Messenger app, reinstalling the app can potentially fix it. But this also denotes deleting or uninstalling the application first. Here’s how:

  1. Tap to open the Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the upper-left corner.
  3. Tap on My Apps & Games.
  4. Tap to select Messenger app.
  5. Tap on the Uninstall button from the Apps info screen.

Why Wont The Messenger App Work On My Macbook Pro

When the app is completely uninstalled, restart your phone and then open the Play Store app again to search for, download, and install the latest compatible version of Messenger app for your Galaxy A6 2018 smartphone. Make sure your phone has strong and stable Internet connection to avoid interruption on the app download and installation.

Fifth solution: Wipe cache partition on your phone.

Clearing the system folders from temporary files or cache can also be the key to fixing the problem if corrupted system data are the ones causing conflict with the app. Like app’s cache, cached files in system folders can also become corrupted and when this happens, there’s a tendency for other apps and services to go rogue. To clear this out, wipe cache partition on your Galaxy A6 2018 with these steps:

  1. Turn off the phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds and then release the Power button when the Samsung logo appears.
  3. Keep holding the remaining buttons until the Android screen shows up then release.
  4. When in Android Recovery, press the Volume Down button repeatedly to highlight Wipe Cache Partition option.
  5. Then press the Power button to confirm selection.
  6. Wait until the cache partition clearing process is finished and you’ll see the Reboot system now option highlighted.
  7. Press the Power button to reboot your phone.

Try to open Messenger as soon as your phone boots up and see if the problem is fixed and your Messenger app is already working smoothly. If the app remains erratic, it’s time to escalate the problem.

Other options

For other options and further assistance, you can reach out to Facebook Support or visit Facebook help center. The Messenger app might have been afflicted by some serious errors that require more advanced solutions. Just relay all necessary information including error prompts, warning messages, or codes you see while attempting to use the Messenger app on your Galaxy A6 2018 smartphone. This information can be used a hints or reference when applying the required fixes.

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