Fitbit Mac App Store

I have a Mac desktop, OS High Sierra version 10.13.6. The Apple app store does not seem to have the fitbit app for the desktop, only for the iPad and iPhones. In order to load music onto my Versa it advises to download the desktop app, but it isn't present in the app store. Moderator Edit: Clarified Subject.

Rebecca Paredes January 13th, 2016

Are you ready to ramp up your workout? Fitbit devices sync with your phone's app to make it as easy as possible for you to record your activity data. The downside is that Bluetooth connectivity can seriously drain your battery life.

Related: How To Extend Fitbit Battery Life

However, you don't need a smartphone to use a Fitbit! You can monitor your progress on a computer instead. All you have to do is install Fitbit Connect — a free software app that syncs your Fitbit data to your personal computer.

Here's how to set up Fitbit Connect on your Mac or PC.

Fitbit Connect For Mac

  1. Go to www.fitbit.com/setup. Scroll down, and click 'Download for Mac.'
  2. Double click the file. (You'll see it download as .dmg file.)
  3. When the Fitbit Connect installer opens, click 'Continue' until the app is installed on your PC.
  4. Once Fitbit Connect is installed, insert the Fitbit sync dongle into your computer's USB port.
  5. Wait for the software to recognize your device.
  6. Click 'Set Up New Device.' Create a login or log in to your existing account.
  7. Go through the Terms of Service.
  8. Create your personal profile.
  9. Select your Fitbit tracker. Place your Fitbit close to the wireless dongle.
  10. Follow the instructions to trigger the Bluetooth connection between your Mac and Fitbit.
  11. Once your Mac finds the device, enter the pairing code that shows up on your Fitbit's display. (If you have a Fitbit Flex, you won't get a pairing code. Follow the onscreen instructions and rapidly tap the device when prompted.)
  12. Click 'Connect,' and your tracker will sync your activity data to the your Mac's Fitbit account. (Just be patient! This process might take up to a minute.)

How Do I Sync Fitbit To My Mac?

To sync your Fitbit tracker to a Mac, insert your Fitbit wireless dongle into your Mac's USB port. Place your tracker within 20 feet of the dongle. Then click on the Fitbit Connect icon.

What Does The Fitbit USB Dongle Do?

Your Fitbit won’t connect to your computer simply through the charging cable. The Fitbit Dongle enables a Bluetooth connection through any PC. That allows your device to transfer data to your computer, just like it does for your smartphone or tablet.

Can I Sync My Fitbit Without The Dongle?

That depends on whether your computer supports Bluetooth connections, and what version of Bluetooth it supports. If your computer supports Bluetooth LE 4.0, then you can sync your Fitbit without a dongle.

On a Mac, you can check your Bluetooth version by clicking the Apple logo in the upper left corner of your menu bar. Go to About this Mac > More Info > System report > Bluetooth > LMP version.

In Windows, you can check your Bluetooth version by clicking your Control Panel. Go to Device Manager > Bluetooth. If you see Bluetooth LE Enumerator, then your computer supports Bluetooth LE 4.0

The Mac Fitbit Connect App

You have two ways to find the Fitbit Connect app on your Mac: click the 'Launchpad' icon on the lower left side of your screen, and search for the Fitbit connect icon. Alternately, open the Finder window, and look for 'Fitbit Connect' in the Applications folder.

The Fitbit Connect icon looks like this:

Click on the icon to open the Fitbit Connect app. From there, you'll see a window pop up that gives you two options: 'Set Up A New Fitbit Device' or 'Sync Now.'

Click 'Sync Now.' Once Fitbit Connect finds your tracker, it will sync your data!

Fitbit Connect For Windows Or PC

  1. Go to www.fitbit.com/setup. Scroll down, and click 'Download for Windows.' (If you have a Windows 10 or Windows XP, click either icon below the pink download button.)
  2. Double click the file. (You'll see it download as a .exe file.)
  3. When the Fitbit Connect installer opens, click 'Continue' until the app is installed on your PC.
  4. Once the software is installed, insert the Fitbit sync dongle into your computer's USB port.
  5. Wait for the software to recognize your device. Click 'Set Up New Device.'
  6. Create a login or log in to your existing account.
  7. Go through the Terms of Service.
  8. Create your personal profile.
  9. Select your Fitbit device. Place your tracker close to the Fitbit USB dongle.
  10. Follow the instructions to trigger the Bluetooth connection between your PC and Fitbit.
  11. Once your PC finds the device, enter the pairing code that shows up on your Fitbit's display. (If you have a Fitbit Flex, you won't get a pairing code. Follow the onscreen instructions and rapidly tap the device when prompted.)
  12. Click 'Connect,' and your tracker will sync your activity data to the your PC's Fitbit account. (Just be patient! It might take up to a minute.)
Mac

How Do I Sync Fitbit To My PC?

To sync your Fitbit tracker to a PC, insert the Fitbit wireless dongle into your PC's USB port. Place your tracker within 20 feet of the dongle. Then, look for the Fitbit Connect icon in the lower right corner of your PC screen, or open the app by clicking 'All Programs,' then 'Fitbit Connect.'

Right click the icon, and select 'Sync Now.' Once Fitbit Connect finds your tracker, it will sync your data!

How Often Should I Sync To Fitbit Connect?

Once you've set up Fitbit Connect on your computer, you can sync your tracker anytime! If the Fitbit USB dongle is plugged into your computer, and your device is within 20 feet of your computer, your tracker will sync its data to your computer every 15 minutes.

To sync a Fitbit Blaze to your computer, connect the tracker to one end of the charging cable, and plug the other end of the cable into your computer's USB port.

To confirm that your tracker syncs to your computer, log in to your Fitbit account and click the gear icon at the top right of the dashboard. Next to your tracker, you'll see a timestamp for when the tracker last synced.

Fitbit Connect Won't Sync? Try These Tricks

If you're having trouble syncing your tracker to your Mac or PC, try these tips:

  • Make sure your tracker is within 20 feet of the Fitbit USB dongle.
  • Make sure your Fitbit tracker is paired to your account. Go to www.fitbit.com, and log in to your account. Once you're logged in, click the gear icon in the top right corner. If your tracker doesn't show up, you need to connect it to your computer. (Read the above sections 'Fitbit for Mac' or 'Fitbit for PC' to setup your tracker!)
  • Restart your computer.
  • Try a different USB port. If you see 'Couldn't Find Wireless Sync Dongle' when you click the Fitbit Connect icon, your computer might not have recognized the dongle. Just plug it into a different USB port.
  • Restart your device. Like turning your electronics on and off again, a quick reset can sometimes help fix any lingering tech issues.
  • Reinstall Fitbit Connect. On a PC, go to 'Control Panel,' then 'Programs and Features.' Click Fitbit Connect and select 'Uninstall.' On a Mac, click on 'Fitbit Connect' and select 'Move to Trash.' Then, reinstall the app using the steps we described earlier.
  • If you have a Fitbit Blaze,remove the tracker from its frame. Place it in the charging cradle, and plug the charger into a USB port.

If you have a Fitbit Charge HR, update its firmware to the latest version. To find your firmware version, log into your Fitbit account and click the gear icon in the top right corner. Click 'Settings,' then 'Devices.' The version number will appear when you click your tracker. If your firmware isn't up to date, restart your tracker.

If you keep having problems with your Charge HR, you're not alone. Fitbit is well aware of the Charge HR's technical issues, and they're working on a fix!

Troubleshooting Fitbits

Still having trouble? Here’s how you can set up Fitbit Connect with the most popular Fitbit devices.

How To Setup Fitbit Connect For Charge HR

Problems with the Fitbit Charge HR might be related to an out-of-date firmware. You can check your Charge HR firmware version by clicking on the gear icon in your Fitbit account. Then, go to Settings > Devices. It will tell you if you have updated to the most recent version. To install the latest version, simply restart your Charge HR.

How To Setup Fitbit Connect For Fitbit Blaze

You actually do not need the dongle in order to use sync the Fitbit Blaze with Fitbit Connect. According to Fitbit, you can still connect the Blaze to your computer so long as:

  • Windows 10 is your operating system
  • You installed the Fitbit app
  • Your Blaze is locked in its charging cradle
  • The cradle is plugged directly into your computer

It will sync directly through the charging cable.

Fitbit Mac App Store Settings

How To Setup Fitbit Connect For Fitbit One

Some users have reported Bluetooth interference problems with the Fitbit One. To sync the Fitbit One, try to remove all Bluetooth devices (phones, tablets, other computers, etc.) from the room before you attempt to sync the device to your computer.

Viewing Fitness Data On Fitbit Connect

To view your activity data, just go to www.fitbit.com and log in. From your dashboard, you can view your stats and share your activity with friends and family. You'll also be able to view your sleep data, which will be displayed in an easy-to-read chart that you can click for more info.

If you want to track your fitness on the go, remember that you can download the Fitbit app on your phone at any time — but you'll have to pair your device to your phone. Follow these steps.

Now that you're connected, it's time to get moving! Which Fitbit do you use? Tell us in the comments below!

With the Music app on your Fitbit watch*, you can store and play several hours worth of your favorite songs and podcasts right on your wrist. After you download playlists to your watch, connect Bluetooth headphones or another audio device to listen to your tracks.

*This feature isn't available on Fitbit Sense, Fitbit Versa Lite Edition, or Fitbit Versa 3.

To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit Connect app.
See How do I download playlists to my Fitbit watch? below for details on how to install the apps and download playlists

Keep in mind you can only transfer files that you own or don’t require a license.

For information on how to use the Deezer app to download playlists to your watch, see How do I listen to Deezer playlists on my Fitbit watch?

If you live in the United States, you can also use the Pandora app to download stations to your watch. For more information, see How do I listen to Pandora stations on my Fitbit watch?

What types of music and podcast files can I download to my Fitbit watch?

The music and podcast file types you can download to your watch depend on whether you use a PC or a Mac. Note that some older songs may not transfer due to copyright protections (known as DRM encryption).

PC:

  • MP3 files
  • MP4 files with AAC audio
  • WMA files

Fitbit App Mac Os X

Mac:

  • MP3 files
  • MP4 files with AAC audio
Can I transfer songs I downloaded through streaming services?

You can transfer music you purchased. Currently, you can’t transfer songs you downloaded through paid streaming services such as Apple Music and Microsoft Groove. If you have a paid Deezer subscription, you can use the Deezer app to download playlists to your watch. For more information, see How do I listen to Deezer playlists on my Fitbit watch? If you live in the United States, you can also use the Pandora app to download stations for offline listening. For more information, see How do I listen to Pandora stations on my Fitbit watch?

How many songs and podcasts can I store on my Fitbit watch?

Store over 300 songs and podcasts on your watch depending on the file sizes. For example, a 60-minute podcast takes up more storage space than a 3-minute song.

To download music and podcasts to your watch, create at least 1 playlist of songs or podcasts in iTunes or Windows Media Player to download to your watch.

If you use iTunes, make sure you approve the app to share playlists with your watch:
Open iTunes on your computer > Edit > Preferences > Advanced > Share iTunes Library XML with other applications > OK.

To transfer the music to your watch, choose your device.

Mac

Part 1

Start here the first time you download playlists to your watch. If you previously downloaded playlists, skip to Part 2 to download new music and podcasts.

Connect to Wi-Fi

Make sure your watch and your Mac are able to be connect to the same Wi-Fi network:

  1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Wi-Fi Settings.
  3. Tap Add Network and follow the on-screen instructions to add your Wi-Fi network or check the Network list to make sure it’s already listed.
  4. Tap the network name > Connect.
  5. To see which network your computer is on, click the Wi-Fi symbol on your screen. Connect to the same Wi-Fi network as your watch.

If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?​

Install Fitbit Connect

Install a free software application called Fitbit Connect that lets you download music and podcasts from your iTunes Library to your watch.

  1. On your Mac, go to fitbit.com/setup.
  2. Scroll down and click the option to Download for Mac.
  3. Double-click Install Fitbit Connect.pkg. The Fitbit Connect installer opens.
  4. Click Continue to move through the installer.
  5. After the Fitbit Connect window appears, continue to Part 2.

Part 2

  1. For best results, sync your watch in the Fitbit app, and then disable Bluetooth temporarily on your phone and computer.
  2. Plug your watch into the charger.
  3. In the Fitbit Connect window on your computer, click Manage My Music.
  4. If prompted, log in to your Fitbit account.
  5. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
  6. Wait a few moments for your watch to connect. Note this can sometimes take a minute or two.
  7. When prompted, follow the on-screen instructions on your Mac to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically. If your playlist doesn't appear, click the refresh icon and try again.
  8. Note that if you take several minutes to pick your first playlist, Wi-Fi may disconnect to preserve your battery. Tap the Transfer Music button again to reconnect and continue choosing your playlists.

To see music transfer in action, watch our video (English only).

Windows PC

Part 1

Start here the first time you download playlists to your watch. If you previously downloaded playlists, skip to Part 2 to download new music and podcasts.

Connect to Wi-Fi

Fitbit App For Macbook

Make sure your watch and PC are connected to the same Wi-Fi network:

  1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Wi-Fi Settings.
  3. Tap Add Network and follow the on-screen instructions to add your Wi-Fi network or check the Network list to make sure it’s already listed.
  4. Tap the network name > Connect.
  5. To see which network your computer is on, click the Wi-Fi symbol on your screen. Connect to the same Wi-Fi network as your watch.

If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?

Install Fitbit Connect

Install a free software application called Fitbit Connect that lets you download music and podcasts from your iTunes Library or Windows Media Player to your watch.

  1. On your PC, go to fitbit.com/setup.
  2. Scroll down and click the option to Download for Windows.
  3. Double-click Install Fitbit Connect.pkg. The Fitbit Connect installer opens.
  4. Click Continue to move through the installer.
  5. After the Fitbit Connect window appears, continue to Part 2.

Part 2

  1. For best results, sync your watch in the Fitbit app, and then disable Bluetooth temporarily on your phone and computer.
  2. Plug your watch into the charger.
  3. On your computer, open Fitbit Connect and then choose Manage My Music.
  4. Click Personal Music.
  5. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
  6. Wait a few moments for your watch to connect. Note this can sometimes take a minute or two.
  7. When prompted, follow the on-screen instructions on your computer to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically.
  8. Note that if you take several minutes to pick your first playlist, Wi-Fi may disconnect to preserve your battery. Tap the Transfer Music button again to reconnect and continue choosing your playlists.
How do I listen to music and podcasts on my Fitbit watch?

To listen to music and podcasts:

  1. After you download at least 1 playlist, connect a Bluetooth audio device, such as Fitbit Flyer headphones or a Bluetooth speaker, to your watch. For more information, see How do I connect Bluetooth audio devices to my Fitbit watch?
  2. Open the Music app on your watch and tap a playlist. If you downloaded multiple playlists, you may need to scroll down to choose the one you want.
  3. Tap a track and then tap the play button.
Open the music controls to change tracks or control volume. From any screen, press and hold the back button on your watch and swipe to the Music Controls screen instead of opening the Music app.
How do I delete or manage playlists on my Fitbit watch?

Choose to delete individual playlists or all personal music stored on your watch. Use your computer to choose which playlists to delete or use the Fitbit app on your phone to delete all music stored on your watch without needing to connect to Wi-Fi. Note that you can add new playlists and delete existing ones at the same time.

Delete Individual Playlists

  1. Plug your watch into the charger.
  2. Open Fitbit Connect on your computer > Manage My Music.
    Note that your watch and computer must be connected to the same Wi-Fi network.
  3. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
  4. Wait a few moments for your watch to connect. After your watch connects, on your computer screen you’ll see the list of playlists downloaded to your watch.
  5. Click the checkbox next to the playlist(s) you want to delete. The update will begin immediately.

Delete All Music

  1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Media > Personal Music.
  3. Tap Remove All Personal Music.
Why can't I download playlists to my Fitbit watch?

If you have trouble downloading your playlists, review the troubleshooting steps in Why can't I download music and podcasts to my Fitbit watch?

Do I need to have my phone nearby to listen to music and podcasts?

You can leave your phone at home. After you download your playlists and connect a Bluetooth audio device to your watch, you can listen to your tracks anywhere.

How do I control music on my Fitbit watch?

For more information about the music controls, see How do I control music with my Fitbit device?

Why can’t I download my personal music playlists in Microsoft Groove?

Microsoft Groove doesn’t support third-party app access to your playlists. Instead, download playlists from Windows Media Player to your watch.

Why can’t Fitbit’s music service find my playlists?

Fitbit Connect App For Mac

If you store music outside of the Music folder on your computer, our music service may not find your files. Add your folders to the list of folders the music service searches so it can find your playlists.

To add folders:

Fitbit Mac App Store App

  1. On your computer, open Fitbit Connect and choose Manage My Music.
  2. Click the gear icon in the top right corner > Advanced Settings.
  3. Click the + to add the folders where you store your music to the Music folders list and then click Ok.
  4. Check to see if our music service found your playlists. If not, you may need to add more folders.

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